Baldelita, MB (hereinafter - the "Company") values and protects your privacy, therefore in this Privacy Policy (hereinafter - the "Policy") we clearly and unambiguously present it in the Company's activities and on the website http://colina.lt (hereinafter - the "Website") applicable principles of information collection and use, as well as other information about the Company's regulations and principles in ensuring the protection of personal data.
The terms "You", "Your" and "Visitor" refer to the entity, person, company or organization using our Site or otherwise providing us with personal data. The words "we" and "our" refer to the company established in accordance with the laws of the Republic of Lithuania, Baldelita, MB and its subsidiaries, branches and representative offices.
We apply this Policy when you visit the Company's website, when you directly submit your data to the Company, when we receive data related to you from state institutions or other sources, and in order to properly fulfill contractual obligations to which you are a party. This policy is also intended to inform you about other personal data processing operations carried out by the Company and the main provisions to ensure your privacy.
When processing personal data, the European Union Data Protection Regulation No. 2016/679, the requirements of the Law on Legal Protection of Personal Data of the Republic of Lithuania, other related legal acts and the instructions of the controlling authorities.
This Policy is an integral part of our company's Terms of Service, but it does not apply to any third-party websites and applications that you may find through our Site, including those that may be related to our services. You should review the terms and privacy policies of third-party websites and applications before clicking on any links.
Please read this Policy and contact us by email if you have any questions. by mail info@colina.lt. We will assume that all visitors to this Site have carefully read this Policy and agree to its contents. If you do not agree with this Policy or any part of it, please do not use our Site.
1. PERSONAL DATA WE COLLECT AND PROCESS
The company collects and processes the following categories of personal data:
Login data that you provide to us when creating an account on the Website: First name, Last name, Password, Email. mail, phone number.
Basic data, such as: Name, Surname, Address.
Contact details, Address, E-mail mail, phone number.
Communication information, i.e. letters, chats, messages you submit when you communicate with us via customer service email; by post or by any other means. We collect and store the content of your correspondence and any information you provide or disclose to us. In order to respond to your request, we may use the information you have provided us by e-mail. in mail, chats, purchase history, etc.
Payment information that you provide when you order services and/or products on our Site and allow us to process your payment. We use the services of third parties (payment service providers), so we do not collect and store bank card data ourselves. This information is provided directly to our payment service providers, whose privacy policies you can find full information about the collection, storage and use of personal data. All payment data is stored by Paysera. Links to their privacy policy can be found here: https://www.paysera.lt/v2/lt-lt/sutartys/privatumo-politika.
Data required to provide services: order data, data in accounts and invoices, data related to payments made, information about goods or services purchased by customers, etc.
Other information: Mobile device type, device settings, visitor coordinates and similar.
2. LEGAL BASIS FOR COLLECTION OF YOUR PERSONAL DATA
The company can collect your personal data only in accordance with the grounds for legal processing specified in legal acts. This is the legal basis for the conclusion and execution of the contract, when you enter into a service provision or other contract with the Company or you contact the company with relevant questions and visit the Company's Website. The Company's legitimate interests may also be the basis for processing data, for example, when the Company checks solvency, manages and/or collects debt. Your consent is another basis on which the Company can process personal data. The company may process your personal data also in fulfillment of legal obligations (to fulfill the requirements of normative acts, as well as to provide answers to legal requests of the state and municipalities, etc.) or on other grounds of legal processing established by legal acts.
3. DATA COLLECTED ON THE COMPANY WEBSITE
When you visit our Website or contact us by other e-mails. communication channels, the Company may also automatically collect your personal data.
Geo-location data. We collect information about your geographic location from which you connect to our website.
Information we collect from third parties. We may transfer and/or collect additional information about you from third parties in order to improve the services provided to you. For example, we use the web analytics service Google Analytics, which is provided by Google LLC and which includes cookies and other tracking technologies that collect data that allow us to improve our products and services. This allows us to monitor and analyze web traffic and user behavior. Google Analytics uses the collected data to monitor and analyze the behavior of website visitors, prepare reports on website activity and share them with other Google services. Google may use the collected data to personalize and individualize the ads in its advertising network. Personal data collected by Google: cookies and website usage data. For more information, visit Google.
Data collected by cookies. Cookies are small text files that your browser saves on your computer when you visit our Website. We use cookies to improve the performance of the Website and to make it easier to use.
Publicly available personal data. The Company may collect personal data from publicly available sources when it is necessary for the proper performance of services or to maintain the existing functionality of the Website.
We responsibly protect the collected data about the Company's Website visitors against loss, unauthorized use and changes. The room where the collected data is stored is physically protected so that the data cannot be accessed or disposed of by persons not working in the Company. In addition, the database protecting the data of the Company's portal visitors is protected from unauthorized access via computer networks.
4. PROCESSING OF PERSONAL DATA
In order to ensure transparency and responsible processing of personal data, we inform you that the Company processes personal data for the following purposes:
execute orders submitted by the visitor;
to identify the visitor;
create an account;
ensure the security of the Website;
provide services, conclude and execute contracts; administer the customer database;
respond to visitors' questions, comments or requests;
solve problems related to the implementation, provision and use of services;
to contact customers in case of changes to the conditions of purchased services;
send invoices and other information related to services and/or goods;
to improve the quality of services;
provide customer service;
to find out the opinion of visitors about your services;
ensure data security and prevent fraud; improve service quality;
prevent misuse of the products and/or services you offer;
By submitting your personal data to the Company, you confirm and voluntarily agree that the Company will manage and process your personal data in accordance with the requirements of this Privacy Policy, applicable laws and other normative legal acts.
5. PROCESSING OF PERSONAL DATA AND COLLABORATION WITH THIRD PARTIES
The Company may provide personal data to data processors who perform certain tasks and provide services for the Company. The Company does not give permission to any of the suppliers or third parties to use your personal data in any other way and requires you to take measures to protect your personal data. Personal data may be transferred to the following categories of third parties:
to information technology companies and individuals who process data to ensure the development, improvement and maintenance of information systems;
for companies that ensure the sending of messages to customers, provide security and other services;
intermediaries who process data in order to conclude and administer contracts with customers and partners;
for companies and individuals handling accounting;
for companies managing joint files of debtors or administering debts;
hosting companies;
The company may also disclose your personal data to third parties:
when it is required by legal acts, court decisions, rulings and orders, and other legal requirements of law enforcement institutions;
responding to legitimate requests of state institutions, as well as in order to ensure national security and law enforcement requirements;
due to the sale, transfer, merger, bankruptcy, restructuring or other reorganization of the business;
to protect our or third parties' rights, legitimate interests or property;
in order to protect the right to privacy of others.
6. COOKIES
A cookie is a small text file that a website saves on your computer or mobile device when you visit it. Saved on your device, the cookie ensures the functionality of our website, helps to recognize you when you repeatedly visit our website.
Most browsers save cookies unless you accept them or change your browser settings.
Our Website may use the following cookies:
Necessary cookies - these cookies are necessary for the normal operation of our website. They include, for example, cookies that allow you to store the information you have filled in during your browsing session and allow you to connect to secure areas of our Website. Without these cookies, the operation of the Website would be impossible or some of the existing functions may no longer work.
More information on how to delete cookies, as well as other useful information related to the use of cookies, can be found at http://www.allaboutcookies.org/.
7. DATA OF SPECIAL CATEGORIES
We do not collect special category data such as political opinions, religious or philosophical beliefs, racial or ethnic origin, genetic data, biometric data, health data or data related to sexual orientation.
Please do not provide us with special category data and contact us using the contact details below if you believe we may hold such information. We reserve the right to immediately delete any information that we believe may contain Special Category Data.
8. THIRD PARTY LINKS
You may find links to third-party websites or applications on this Website, but we are not responsible for the data collected on such websites and their use. Please review the terms and privacy policies of third-party websites and applications before clicking on any links.
9. PERSONAL DATA STORAGE TERMS
Personal data collected by the Company are stored in printed documents and in the Company's information systems. The company stores your personal data for no longer than is required by the purposes of data processing or provided for by legal acts, if a longer data storage term is set in them.
Personal data is usually stored as long as reasonable claims may arise from contractual relationships or as long as it is necessary to implement and protect the legitimate interests of the Company. No longer needed personal data is destroyed.
If you want to delete your account and stop data storage, you can do so by sending a request to the Company at the contacts listed below, but we warn you that in this case the provision of services to you may be terminated. Please note that even after receiving a request to delete your data, we may retain some of your data when necessary for tax, legal compliance and audit purposes.
The company takes all possible measures to ensure that personal data is processed accurately, honestly and legally, that it is processed only for the specified purposes, in strict accordance with the clear and transparent requirements for processing personal data set forth in legal acts.
11. YOUR RIGHTS
As a visitor to our Website, you have the right to:
apply to the Company with a request to provide information about your personal data processed by the Company, from where and how the personal data is collected and how the Company processes them. You can apply by submitting a request to familiarize yourself with the processed personal data in person, by sending it by mail or electronic means of communication;
apply to the Company with a request to correct your personal data and/or stop the processing of such personal data, with the exception of storage, in the event that after reviewing the personal data you determine that the data is incorrect, incomplete or inaccurate;
apply to the Company with a request to delete your personal data, when after getting acquainted with your personal data, you determine that the personal data is being processed illegally or dishonestly or there are other grounds established by legal acts;
do not consent to the processing of your personal data, when these data are processed or intended to be processed due to a legitimate interest pursued by the Company or a third party to whom personal data is provided.
require that you are not subject to automated data processing only, including profiling;
receive the personal data relating to you that you have provided to the Company in a structured, commonly used and computer-readable format and forward this data to another data controller, or require the Company to directly forward such personal data to another data controller when technically possible (right to data portability ).
refuse to provide personal data. In this case, you automatically waive your claim regarding the quality of services provided by the Company, as the requested data may be necessary in order to properly provide the services/goods requested/ordered by the Data Subject. In such a case, the Company has the right to refuse to provide you with services, if the provision of these services is related to obtaining your personal data.
Regarding the exercise of your rights or complaints, you can contact the person responsible for the protection of personal data in the Company by e-mail at info@colina.lt. You can also contact the State Data Protection Inspectorate, but we encourage you to contact the Company, as we always seek to resolve all issues together with the visitor.
When submitting an application, you must confirm your identity in the following ways: 1) if the application is delivered directly to the Company - submit a document confirming your identity or a copy certified in accordance with the legal acts of the Republic of Lithuania; 2) if the request is submitted by mail or e-mail. by mail - to provide the data that identifies you in the Company; 4) if the application is submitted through a representative - submit a copy of the personal identity document approved in accordance with the legal acts of the Republic of Lithuania, adding a document confirming representation (or a copy of the power of attorney approved in accordance with the legal acts of the Republic of Lithuania).
After receiving your request in writing, the company shall, no later than within 30 calendar days from the date of receipt of your request, provide the requested data in writing (including electronic means of communication) or indicate the reasons for refusing to fulfill such a request.
The 30-day period can be extended by another two months if necessary, depending on the complexity and number of requests. The company will inform the applicant of such extension within one month of receiving the request, together with the reasons for the delay.
12. PRIVACY POLICY UPDATE
Our Policy may be changed depending on the changed situation or legal requirements. After the company updates the Policy, the new version will be published on the website http://colina.lt. In case of substantial changes to the Policy, we may contact you by sending an email or informing you in another way.
13. CONTACT INFORMATION
If you have any questions regarding the information provided in this privacy policy, please contact the Company in any convenient way:
info@colina.lt
Kretinga st. 5-11, LT-92219 Klaipėda
8 605 95202